This workshop will focus on how to best operationalize your Office 365 investment. We will walk through how to develop a governance board focusing on tenant and service management, define roles and responsibilities, learn how to manage change in a SAAS solution that uses an evergreen service management model, and develop a system of communication to better support your customers.

You will learn:

• Discover how Microsoft communicates change to customers
• Define Roles & Responsibilities in M365
• Use Teams to build a central location to manage change