The Real Cloud

TW10 Troubleshooting Office 365 Exchange/Outlook Connectivity Issues

March 9th, 2016

3:30pm - 4:45pm

Level: Introductory Intermediate

Michael O'Neill

Senior Premier Field Engineer


The cloud is not always under your control and these tips and tricks with tools can help you with connection issues from your end users to their online resources. This information will help participants with information necessary to troubleshoot common issues that may be encountered when using the Microsoft Exchange Online service. This information is for customers who have moved or are looking to moving to O365 for e-mail content by viewing troubleshooting issues that may arise when shifting from an on-premises environment to a cloud based service.

You will learn:

  • Outlook connectivity using different tests, tools, and understanding of how Outlook connections are designed
  • About DirSync, Password sync, DNS setup, and filter options for syncing data to the cloud
  • About common hybrid setup errors, design overview of hybrid, and common mail flow options