In today’s economy more users are out of the office than ever before. They expect, and indeed require, the same level of tech support as they get inside the office. Unfortunately, mobile users present a unique set of technology and business challenges that many of today’s Help Desk technicians are unprepared for. This results in longer support times, lower satisfaction rates, and ultimately higher costs for the company. This session will show you strategies, tools, and processes that can immediately be leveraged to increase Help Desk technician effectiveness, raise user satisfaction, and decrease costs.