An All New Focus on Windows Desktop Administration and Application Delivery

TU5 Power Up the Help Desk for Supporting Remote Users

October 11th, 2011

10:45 AM - 12:00 PM

John O'Neill Sr.


Chief Technologist

AWS Solutions

In today’s economy more users are out of the office than ever before. They expect, and indeed require, the same level of tech support as they get inside the office. Unfortunately, mobile users present a unique set of technology and business challenges that many of today’s Help Desk technicians are unprepared for. This results in longer support times, lower satisfaction rates, and ultimately higher costs for the company. This session will show you strategies, tools, and processes that can immediately be leveraged to increase Help Desk technician effectiveness, raise user satisfaction, and decrease costs.