We've all experienced weird situations in IT - things break without any real apparent reason. Sometimes, error messages can be helpful, but mostly they are cryptic and lead to no real explanations/solutions.

In this session, I will show a variety of problems that I have run into in the past and explain how I approached them. Sometimes finding simple solutions, but sometimes having to be creative and employ methods that may not be so intuitive.

You will leave the session with a better understanding on how to approach solving any technical issues you experience at work.

You will learn:

• How to triage an outage/problem
• Step-by-step approach to solving issues
• Sound post-mortem analysis/documentation